Shipping & Returns

 

SHIPPING

1. The HutchBMX.com web site is updated daily for product availability. If you see it, then it is generally available for purchase. However, if you see a RED WARNING on your Shopping Cart Contents page, then the item is not available and you should remove it from your cart unless the item description clearly states that backorder's will be accepted for that item.  

2. All in-stock products generally ship within 48 business hours. Orders that combine in-stock and backorder items will ship combined if the total order can be shipped within 14 days. If a combined order cannot ship within 14 days, in-stock items will ship within 48 hours and backorder items will ship later with no added expense to the customer. New product releases may require more than 48 hours for order processing due to the volume of orders placed in a short period of time. In those conditions, orders will be processed in the order of when they were received (first-come, first-served). 

Jerseys are custom-made-to-order and not an "in-stock" item. Typical delivery time for jerseys is 3-4 weeks, but can vary +/- depending on the time of year and schedule of our supplier who makes them. 

3. We reserve the right to send oversized packages via FedEx Home delivery service with no signature required. If you need Direct Signature Required, please include a note to request it, and it will be provided at no additional cost to you. We are not responsible for lost or stolen packages that tracking shows was successfully delivered. 

4. The quoted shipping cost is calculated by weight x 1 package (not multiple). In the rare circumstance where a customer purchases odd-shaped items that cannot be combined into one package (ex: handlebars + pedals, sticker set + cranks, etc.) AND pays extra for a premium shipping service (Priority Mail, Express, etc.), we reserve the right to downgrade to the next lower shipping service to stay within the budget of the amount paid for shipping because of the need for multiple parcels to be sent. The web site shipping calculators are not intuitive enough to know every possible combination of product and whether they can be combined into 1 package. We appreciate your understanding.  

 

SHIPPING FOR CUSTOMERS OUTSIDE USA

1. The HutchBMX.com web site will calculate shipping cost to every country in the world. Products will be directly sent to you.  Visa and Mastercard payment is accepted.

2. USPS Express Mail 3-5 days is offered as an option, but this method is not to be used with oversized packages. If you order frames that are packaged in an oversized box, you must select the USPS Priority Mail 6-10 day shipping method.

3. We are required by US law to declare accurate values on US Customs shipping forms. Please do not ask us to declare values less than actual. because by doing so you are asking us to break our laws. Incorrect valuations can also result in customs delays in your country. 

4. Import duties and/or VAT is a product of your country's tax laws. We do not pay your duty or VAT for you. You are responsible to pay all duties and VAT's as required by your laws. 

5. Once a package departs the United States borders, it is the responsibility of your country's postal service and there is nothing we can do to track or find your package. Most countries continue to use the US Postal Service tracking number found on the US Customs form. This number is automatically e-mailed to you at the time of shipment from us. It is your responsibility to contact your postal service to determine the status of a package once the USPS tracking shows that it has departed the United States. The most common cause for delay is foreign Customs clearance that is pending, or import duties due from the recipient.

6. On rare occassion, a package requires an abnormally long period of time to arrive to you. Usually the package is stopped in customs and waiting for your duty/VAT payment, but sometimes the service is just slow. Please do not request that another package of goods be sent to you. Only until after 90 days has passed and tracking shows non-delivery will we consider a package "lost" and a replacement sent. This would be extremely rare, and has never happened yet. 

7. HutchBMX.com will not ship product to Indonesia, Singapore or Malaysia. Orders from these countries will be refunded. Customers from these countries will need to place an order through an order processing agent with a United States shipping address.

 

RETURNS are subject to the following conditions:

1. Products must be returned in original packages and in "as-new" condition. If items are not "new" condition, a deductable value may be applied to remedy this, or your return request may be denied. If your return is denied, you will need to pay for return shipping to you, or the item will be considered abandoned. 

2. Returns will be accepted for a period of 30 days from initial date of purchase. To better serve those who may purchase items intended as gifts for Christmas, items purchased in the month of November will be accepted for return for a period of 60 days from date of purchase.

3. Returned items must include the original order number and customer name.

4. Refunds for component parts will be in the form of store credit issued as a coupon code to the HutchBMX.com web site in an amount equal to the item purchase price. Shipping to/from is non-refundable.

 

EXCHANGES will be honored, subject to the following:

1. Products to be exchanged is in original packages and in "as-new" condition.

2. The returned item must also include payment for sending the exchanged item back to you.

3. In the event that the exchange cannot be honored due to unavailability of product or other reason, we reserve the right to provide a refund in the form of store credit in lieu of exchange.

 

WARRANTY

1. Products are warranted against manufacturer's defects for a period of 1 year from the original purchase date. Products that have been subjected to unintentional loads or stresses from operator misuse or abuse that result in failure are not covered by warranty.

2. Products returned must include order number and customer name, along with reason for warranty request.

3. Warranty will be honored in the form of equal-item exchange or refund in the form of store credit, and is at the sole discretion of Hutch BMX.

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